At Anna Chiara Ancora, we are committed to getting your order to you quickly and reliably. This policy explains how shipping works for orders placed on our website.
Orders are typically processed within 1-2 business days of being placed, Monday through Friday, excluding federal holidays. You will receive a confirmation email once your order has been placed, and a separate shipping confirmation email with tracking information once your order ships.
We are pleased to offer free standard shipping on every order, with no minimum purchase required. This applies to all orders shipped within the United States.
We currently ship exclusively within the United States. We do not offer international shipping at this time. If this changes, this policy will be updated accordingly.
Once your order has shipped, standard delivery typically takes 5-7 business days, depending on your location. Delivery times are estimates provided by our shipping carriers and are not guaranteed.
You will receive a tracking number via email as soon as your order ships. You can use this number to monitor your package's progress directly with the carrier.
Please double-check your shipping address at checkout. We are not responsible for orders delayed or misdelivered due to an incorrect or incomplete address provided by the customer. If you notice an error immediately after placing your order, contact us at info@annachiaraancorastore.com as soon as possible — we will do our best to make corrections before the order ships, but cannot guarantee changes once an order has entered fulfillment.
While we work with reliable carriers, delivery delays can occasionally occur due to weather, high shipping volumes, or other circumstances outside our control. We appreciate your patience in these situations and will assist with tracking inquiries as needed.
If your order arrives damaged, or if tracking shows delivery but you have not received your package, please contact us within 7 days of the delivery date at info@annachiaraancorastore.com with your order number and, if applicable, photos of the damaged item or packaging. We will work with you to resolve the issue, which may include a replacement or refund depending on the circumstances.
If a package is refused upon delivery or returned to us as undeliverable due to an incorrect address, the customer is responsible for any additional shipping costs to reship the order. Refunds for refused or undeliverable packages will be issued for the merchandise value only, less any return shipping costs incurred.
Orders placed through our store are currently tax-free.
If you have any questions about the status of your order, please contact us at info@annachiaraancorastore.com or call us at +1 (708) 397-6968.