Return & Refund Policy

We want you to love what you ordered from Anna Chiara Ancora. If something isn't right, here is how our return and refund process works.

Return Window

You may return most items within 30 days of the delivery date for a full refund to your original payment method, provided the item meets the eligibility requirements below.

Eligibility Requirements

• Items must be unworn, unused, and in the same condition you received them.
• Items must be returned in their original packaging, including any garment tags, jewelry pouches, or dust bags provided.
• Proof of purchase (order number or confirmation email) is required for all returns.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Earrings, for hygiene reasons, once the packaging has been opened
• Final sale or clearance items, which are marked as such at checkout
• Items showing signs of wear, alteration, or damage not present at time of delivery

How to Start a Return

To begin a return, email us at info@annachiaraancorastore.com with your order number and the item(s) you'd like to return. We will provide you with return authorization and instructions, including the return address.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method, as we cannot issue refunds for packages that are lost in transit back to us.

Refund Processing

Once we receive and inspect your return, we will notify you by email regarding the approval status of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that your bank or card issuer may take additional time to reflect the refund.

Original Shipping Charges

Since we offer free shipping on all orders, there is no original shipping charge to refund. Return shipping costs (if applicable) are the customer's responsibility as noted above.

Exchanges

If you'd like a different size or color, we recommend returning the original item for a refund and placing a new order for the item you'd like, to ensure the fastest turnaround and stock availability.

Damaged-on-Arrival or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery at info@annachiaraancorastore.com with your order number and photos of the issue. We will arrange a replacement or full refund, including any applicable return shipping costs, at no cost to you.

Missing Items

If an item is missing from your order, please contact us within 7 days of delivery so we can investigate and resolve the issue promptly.

Order Cancellations

If you need to cancel an order, contact us immediately at info@annachiaraancorastore.com. We can cancel orders that have not yet entered fulfillment. Once an order has shipped, it must be returned following the process above.

Contact Us

Questions about a return or refund? Reach us at info@annachiaraancorastore.com or +1 (708) 397-6968.